C111 Privacy Policy — Your Personal
How Your Information Is Kept Secure

C111 is a trusted online betting and gaming platform built with Bangladeshi users in mind. We understand how valuable your personal data is to you. That's why c111's Privacy Policy is designed with full transparency — so you always know exactly how your information is being used.

This Privacy Policy applies to the c111 website, mobile app, and all digital services. It is in effect whenever you register, play games, place bets, join the Live Casino, or simply browse c111.

This policy is available in both Bengali and English. In the event of any conflict, the Bengali version shall take precedence. c111 reserves the right to update this policy at any time — any changes will be communicated to your registered email address.

C111 collects two types of data — what you provide directly, and what is gathered automatically while you use our services.

C111 does not collect sensitive information — such as religious beliefs, political views, or health data — without your explicit consent. Any documents requested for verification are used solely to confirm your identity.

C111 uses your information only for the purposes listed below. Your data is never used for any unauthorized activity:

• Account Management: To create, maintain, and secure your account.
• Payment Processing: To ensure safe deposits and withdrawals and to prevent financial fraud.
• Service Improvement: To personalize your gaming experience and help us build new features.
• Customer Support: To resolve your questions and complaints promptly.
• Promotional Communications: To keep you informed about bonuses, offers, and important updates (you can opt out at any time).
• Legal Obligations: To meet regulatory requirements and ensure compliance with anti-money laundering obligations.
• Responsible Gaming: To detect unusual gaming patterns and offer timely support.

C111 never sells your personal information. However, limited data may need to be shared in specific circumstances to operate our services:

• Payment Processors: bKash, Nagad, Rocket — only the information required to complete a transaction is shared.
• Technology Partners: Cloud hosting and cybersecurity service providers operate under strict confidentiality agreements.
• Law Enforcement: When legally required by a valid court order or as part of an official investigation.
• Regulatory Body: For legal compliance with Anti-Money Laundering (AML) and KYC requirements.

C111 uses cookies — small text files stored in your browser that help us improve the quality of our service.

• Essential Cookies: Required for login sessions and security purposes. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: To understand which pages are used most by our users — completely anonymously.
• Marketing Cookies: To show you relevant offers. You can disable this at any time through your browser settings.

You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may prevent some c111 services from functioning properly.

As a c111 member, you have certain important rights over your own personal data:

To Exercise These Rights support@c111.wsto email us. c111 typically responds within 30 days.

C111 does not retain your information for longer than necessary. Retention periods are determined by the type of data:

• Account Information: For the duration of your active account and 5 years after closure (as required by law).
• Financial Transaction Information: 7 years — in compliance with financial and legal obligations.
• Gaming History: For as long as the account is active, plus 2 years after closure.
• Customer Support Conversations: Up to 3 years after last contact.
• Analytics Data: Indefinitely, once fully anonymized.

C111 uses industry-standard security technology to protect your data. Our security framework is regularly updated and audited:

• 256-bit SSL/TLS Encryption: The highest standard of encryption applied to all data transfers.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & DDoS Protection: Prevention of unauthorized access and attacks.
• Regular Security Audits: Periodic audits conducted by third-party security experts.
• Staff Training: All c111 staff receive regular training on privacy and data security.

C111 is strictly prohibited for anyone under 18. We treat child protection as our highest priority and take strong measures to prevent minors from accessing the platform.

• Age Verification: Age verification is mandatory at registration. A national ID may be requested in cases of suspected underage use.
• Parental Controls: If you suspect that a minor is using c111, please report it to support@c111.ws immediately.
• Immediate Action: If an underage user is identified, the account will be immediately suspended and all associated data will be deleted.

C111 reserves the right to update this Privacy Policy at any time. Changes may be made due to service improvements, legal requirements, or business needs.

• You Will Be Notified in Advance: Notice will be sent to your registered email at least 30 days before any significant changes take effect.
• Published on Website: Any updated policy will be published on c111.ws/privacy-policy with the effective date clearly indicated.
• Continued Use Means Acceptance: Continued use of c111 after any changes takes effect will be considered acceptance of the updated policy.

If you do not agree to the updated policy, you may close your account at any time. Please contact our support team for assistance with this.

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact the c111 data protection team:

In the email subject line, include "Privacy Request" Write to us and include your registered mobile number or email address so we can assist you promptly.